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Frequently Asked Questions

  1. Where is the Call Recorder Card service available?
  2. Does the recording services add any added noise or distraction to the phone conversations?
  3. How can I listen to my recordings?
  4. What is a Personal Phone Number (PPN)?
  5. Can I choose the area code for the personal phone number (PPN) that will be used for recording?
  6. How do the 250/500 minutes on the Card get used up?
  7. What happens if the balance in my account gets depeleted?
  8. Can I record both outgoing and incoming calls?
  9. Are calls recorded automatically?
  10. How are incoming calls recorded?
  11. Does that mean that I need 2 phone numbers in order to record incoming calls?
  12. Do I have to record all incoming calls?
  13. If I record incoming calls does that mean that the second phone will “ring” instead of the phone I want to record?
  14. Can I filter which incoming calls will be recorded?
  15. How do I record an outgoing call?
  16. Do I always have to enter my account number to record outgoing calls?
  17. Can I record calls from a phone which is not registered?
  18. Can I set up the system to recognize several phone numbers?
  19. Do I need any special equipment or programs to listen to my recordings on my computer?
  20. Can I decide to use the service on a different phone once the service has been activated?
  21. Can the system record SMS text messages?
  22. Can I use one Call Recorder Card for two or more phones simultaneously?
  23. Does the service work differently for landlines than on cell phones?
  24. How long does it take for my account to be activated?
  25. How do I replenish the minutes on my card?
  26. How safe and secure are the recordings?
  27. How long are recordings stored on the web site?
  28. Is a discount available for purchases of larger amounts of minutes?
  29. Can I dictate a memo to myself?
  30. Can you provide customized versions of your technology for agencies with high security requirements?
  31. How does the Call Recorder Card compare to the Stealth Card?
  32. When I make an outgoing call that I want to record what number will the other person see on his caller ID?
  33. Can I change the number that the other person will see on his caller ID when I make an outgoing call from my PPN?
  34. Q: Can I send text messages to my PPN?

 

Q: Where is the Call Recorder Card service available?
A: The Call Recorder can be used in the US and Canada for incoming and outgoing calls. Calls to international destinations are currently not supported by the system.
 
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Q: Does the recording services add any added noise or distraction to the phone conversations?
A: No, all recordings are made by a state of the art digital recording switch that adds no peripheral noise to the call
 
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Q: How can I listen to my recordings?
A: You can listen to you recordings either on your desktop (by logging in to your online account) or by calling your Personal Phone Number (PPN) that we will assign you in our recording system.
 
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Q: What is a Personal Phone Number (PPN)?
A: In order for you to record calls, we will assign you a phone number in our phone recording switch. This number is reserved for you exclusively and is used to record calls and listen to them.
 
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Q: Can I choose the area code for the personal phone number (PPN) that will be used for recording?
A: Yes.
 
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Q: How do the 250/500 minutes on the Card get used up?
A: The minutes on the card are used up with each conversation that is recorded by the system. There is no monthly maintenance fee, however in order to keep your dedicated Personal Phone Number (PPN) and store your recordings, there is a minimum usage requirement of 60 minutes per month (If you use less that 60 minutes in any month you will be billed for 60 minutes that month). If you use at least 60 minutes on your account there will be no additional charge. Please note: The minimum usage goes into effect on the first day of the calender month after your purchase.
 
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Q: What happens if the balance in my account gets depeleted?
A: If there is no balance in the account the PPN will be deactivated and we will not be able to retrieve it. The recordings will remain on the web site for 30 days after which they will be deleted.
 
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Q: Can I record both outgoing and incoming calls?
A: Yes.
 
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Q: Are calls recorded automatically?
A: Incoming calls can be recorded automatically. Outgoing calls are recorded by dialing your Personal Phone Number (PPN) followed by the destination telephone number.
 
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Q: How are incoming calls recorded?
A: We will assign your account a dedicated phone number in our recording system. We call this number your "Personal Phone Number" (PPN). You then have two choices. You can use that as your new phone number, calls will ring on a number you designate and then be recorded. Or, if you want to record an existing number, then you will forward the number you want recorded to our recording equipment. The call will pass through the system and “ring” on another phone.
 
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Q: Does that mean that I need 2 phone numbers in order to record incoming calls?
A:  You only need 2 phone numbers if you want to record an existing phone number. If your phone has a SIM card you only need to get an additional SIM card. If your handset has 2 lines it can be used as is. You will receive full instructions after your account is active.
 
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Q: Do I have to record all incoming calls?
A: No. Incoming calls are only recorded if you forward them to our recording equipment. If you stop forwarding the calls then they will not be recorded.
 
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Q: If I record incoming calls does that mean that the second phone will “ring” instead of the phone I want to record?
A: Yes, if you are using an existing phone number. However, if you want the original handset to "ring" this can be arranged after your account is active. If you use your Personal Phone Number (PPN) to record incoming calls then you do not need 2 phones.
 
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Q: Can I filter which incoming calls will be recorded?
A: If you give out your PPN only to those contacts that you want to record, and have the rest of the contacts call on the regular phone number, then only those calls to the PPN will be recorded.
 
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Q: How do I record an outgoing call?
A: To record an outgoing call, dial your PPN (Personal Phone Number) from a registered phone, and you will be prompted to enter the number you want to call followed by the # key.
 
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Q: Do I always have to enter my account number to record outgoing calls?
A: No. You can set up your account so that our system will recognize a phone number, and it will allow you to place a call to be recorded without entering your account number.
 
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Q: Can I record calls from a phone which is not registered?
A: To record calls if you do not have your registered phone available call 1-866-925-6627. You will be prompted to enter your PIN. There is an additional charge of 10 cents per minute for using this method.
 
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Q: Can I set up the system to recognize several phone numbers?
A: Yes.
 
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Q: Do I need any special equipment or programs to listen to my recordings on my computer?
A: No. For your convenience CallRecorderCard's built in Flash player lets you listen to your recordings without having to launch an external application - just click the Play button.
 
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Q: Can I decide to use the service on a different phone once the service has been activated?
A: Yes, the service can be switched to any number of phones any number of times with no added fees.
 
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Q: Can the system record SMS text messages?
A: No
 
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Q: Can I use one CallRecorderCard for two or more phones simultaneously?
A: No. Your CallRecorderCard is limited to one phone per session.
 
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Q: Does the service work differently for landlines than on cell phones?
A: Conceptually, the service works the same for both, although this may depend on the phone system involved. For specific inquiries, please call a customer service representative at 866-997-3267 to discuss.
 
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Q: How long does it take for my account to be activated?
A: As soon as your purchase is completed your account is active, and you can begin recording immediately.
 
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Q: How do I replenish the minutes on my card?
A: You can set up the card to automatically refill when you have a low balance, or you can manually refill by logging into your online account.
 
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Q: How safe and secure are the recordings?
A: All recordings are securely stored in digital format, and cannot be accessed except by the user with an account number and password.
 
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Q: How long are recordings stored on the web site?
A: As long as your account is in good standing and there is a balance in your account the recordings will be available on the website.
 
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Q: Is a discount available for purchases of larger amounts of minutes?
A: Yes. Please call customer service to discuss.
 
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Q: Can I dictate a memo to myself?
A: This feature will be released in the near future.
 
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Q: Can you provide customized versions of your technology for agencies with high security requirements?
A: Yes. Please call customer service at 866-99-RECORD to discuss customization of our technology for specific needs.
 
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Q: How does the Call Recorder Card compare to the Stealth Card?
A: Call Recorder Card has all the features of the Stealth Card. In additon the Call Recorder Card can automatically record incoming calls .
 
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Q: When I make an outgoing call that I want to record what number will the other person see on his caller ID?
A: The number of your PPN.
 
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Q: Can I change the number that the other person will see on their caller ID when I make an outgoing call from my PPN?
A: You can control the number that will appears as the caller id. When you dial the ppn press *# before you place the call, and follow the prompts. There are three choices of which number will appear on the caller id. (the number you are calling from, the PPN, or "unavailable")
 
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Q: Can I send text messages to my PPN?
A: No. The PPN does not accept text messages at this time.
 
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Notice: The Recording Card may not be used to violate the privacy rights of others, or to access or intercept electronic communications in violation of wiretap statutes. Phone tapping and eavesdropping is illegal in certain states. In no way will CallRecorderCard, its subsidiaries, affiliates or partners be held responsible for inappropriate use of this product. It is the responsibility of the purchaser or user to ensure that conversations are only recorded in accordance with the law of the jurisdiction where the equipment is utilized. IT IS THE SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THIS PRODUCT.

Copyright © 2009 CallRecorderCard By Advanced Technology Resources. All rights reserved.